FAQs – Folkmarket.com

1. What should I do if I have trouble logging in?

Please try the following steps:

• Double-check your login details (your username is your registered email).

• If you forgot your password, click “Forgot your password?” on the Sign In page.

• Make sure your browser accepts cookies.

• If the website is under maintenance, please wait 30 minutes and try again.

If you are still unable to log in, email us at info@folkmarket.com and describe the issue. We can reset your password, and you will be able to change it after logging in.

2. How do I know if my payment has been received?

Once your payment has been processed, you will receive an email confirmation with your order details. You can also log into your account at Folkmarket.com and check the status:

• Pending – Awaiting payment confirmation.

• Processing – Payment received, order being prepared.

• Shipped – Your order has been dispatched.

3. Do you provide invoices?

Yes. Once your order is confirmed and payment is cleared, we will send you a digital invoice via email.

4. What payment methods do you accept?

We accept:

• Credit & Debit Cards (Visa, MasterCard)

• Bank Wire Transfer / T.T.

• Western Union

• PayPal (in selected regions)

For special payment arrangements, please contact info@folkmarket.com. We aim to respond within 1 business day.

5. How long will it take to receive my order?

• Processing time: 1–3 business days.

• Delivery time: Depends on your location and shipping method. International delivery usually takes 7–15 business days.

You will receive a tracking number once your order has shipped.

6. Do you ship internationally?

Yes, we ship worldwide 🌍. Shipping costs and delivery times vary depending on your location. During checkout, you will see the available shipping options.

7. Can I return or exchange an item?

Yes, we offer a 7-day return policy on most items (exceptions apply to custom-made orders). Items must be unused, in original packaging, and returned at the buyer’s cost. Please contact us at info@folkmarket.com before sending back any items.

8. Are your gemstones authentic?

Absolutely ✅. All gemstones at Folkmarket.com are natural and authentic, sourced from trusted suppliers. We ensure proper testing and quality checks before shipping. Certificates of authenticity can be provided on request (extra charges may apply for lab testing).

9. Do you offer wholesale prices?

Yes! If you are a reseller, jeweler, or business owner, we provide bulk and wholesale pricing. Please reach out to info@folkmarket.com with your requirements, and our team will get back to you with details.

10. Do you take custom orders?

Yes, we accept custom requests such as:

• Specific gemstone sizes and cuts

• Custom jewelry designs

• Large crystal orders for interior décor or healing practices

Email us your requirements at info@folkmarket.com and we’ll be happy to assist.

11. How do I care for my gemstones and crystals?

• Avoid exposing gemstones to harsh chemicals.

• Clean them with mild soap and soft cloth.

• Store them separately to avoid scratches.

• Recharge healing crystals in natural sunlight or moonlight if desired.

12. How do I contact customer support?

You can reach us via:
📧 Email: info@folkmarket.com
We aim to reply within 24 hours (business days only).

✨ At Folkmarket.com, we want your shopping experience to be smooth and worry-free. If your question is not listed here, feel free to contact us anytime!