Shipping policy

📦 Shipping Policy

Last updated: October 10, 2026

This is the single Shipping Policy for every order placed on folkmarket.com. Folkmarket is the seller of record for all orders. However your item is fulfilled, you deal only with Folkmarket, and this policy applies. Shipping terms depend on whether your order is a USA order or an International order.

⚡ Shipping at a Glance

Order verification: within 24–48 hours
Processing & packing: usually 1–3 business days (longer for certified, pre-order, or wholesale items)
USA orders: typically 3–7 business days after dispatch
International orders: typically 12–20 working days after dispatch
Tracking: emailed once your order is dispatched
Customs duties & taxes (international): paid by the customer, where applicable

1. One Policy for All Products

Some products are shipped by Folkmarket directly, and others by independent suppliers or fulfillment partners.
Processing times and delivery estimates may differ by product, and we show them on the product page or at checkout wherever available.
Supplier-specific shipping practices do not change the commitments Folkmarket makes to you in this policy. If something goes wrong with a shipment, you contact Folkmarket and we deal with the supplier or carrier.

2. Order Processing & Verification

To protect customers and ensure product authenticity, all orders go through verification and quality control.

Order verification: 24–48 hours.
Quality check & packing / dispatch: typically 1–3 business days after verification.
You will receive a confirmation email once your order is verified and approved.

⏳ Processing Time Exceptions

Pre-orders and wholesale / bulk orders: 15–30 plus days depending on availability. It can be minimum days depending on wholesale quantity.
Certified gemstones: may need additional time for certificate preparation or verification.
Orders placed on weekends or holidays: processing begins the next business day.

3. USA Orders

Estimated delivery: 3–7 business days after dispatch.
Shipping rates are calculated and shown at checkout.
No customs duties or import charges apply to domestic USA deliveries.
If your order contains items that ship separately, it may arrive in more than one package, each with its own tracking number.

4. International Orders

Estimated delivery: 12–20 working days after dispatch. Remote or hard-to-reach areas may take longer.
Shipping rates are calculated and shown at checkout and depend on destination, weight, size, value, and shipping method.
International parcels may be subject to customs clearance, duties, and taxes (see Section 8).
If your order contains items that ship separately, it may arrive in more than one package, each with its own tracking number.

Order type	Typical delivery	Customs / import charges
USA orders	3–7 business days	Not applicable
International orders	12–20 working days	Paid by the customer, where applicable

Major Events & Other Causes of Shipping Delays

U.S. and international shipments may be delayed by major events beyond our control, sometimes referred to as force majeure events, or by other transportation and delivery disruptions. Examples include:

Severe weather and natural disasters: hurricanes, winter storms, flooding, wildfires, earthquakes, and other events affecting transport routes or delivery facilities.
Transportation and infrastructure disruptions: flight cancellations, airport or seaport closures, road closures, power outages, and interruptions at carrier sorting facilities.
Labor disruptions: strikes or work stoppages affecting postal services, couriers, airlines, ports, or freight networks.
Public health emergencies: outbreaks, emergency restrictions, and temporary closures affecting shipping operations.
Conflict and government measures: war, civil unrest, security incidents, border closures, or new import or export restrictions that interrupt shipping routes.
International shipping delays: customs inspections, additional document requests, border-processing backlogs, missed transport connections, and delays when parcels transfer to the destination country's postal service or local carrier.
U.S. and destination-country holidays or peak periods: reduced operating schedules and high parcel volumes may extend processing or transit times.
Other delivery issues: incorrect or incomplete addresses, remote destinations, or unsuccessful delivery attempts may also cause delays.

These circumstances may extend the estimated delivery times shown above. If your shipment is delayed, email info@folkmarket.com with your order number so we can investigate with the carrier or fulfillment partner, as described in Section 9.

5. Shipping Carriers

We use trusted carriers such as UPS, FedEx, DHL, and registered mail / national postal services.
Fulfillment partners may use their own carriers.
Large bulk or wholesale shipments may go by air cargo or sea freight, and details are agreed with you in advance.
We choose the carrier and service that best fits the item, value, and destination.

6. Shipping Charges

Shipping rates are calculated and shown at checkout before you pay.
Rates depend on whether the order is a USA or International order, and on weight, size, value, and the shipping method.
Bulk and wholesale shipping is quoted based on weight and method.
Shipping charges are generally non-refundable, except where a refund is due under our Returns & Refunds Policy because of damage, a defect, an incorrect item, or an error on our part.

7. Tracking Your Order

Tracking details are emailed to you once your order is dispatched.
On some international shipments, tracking can take 24–48 hours to show its first update.
If you have not received tracking details, your order is likely still being processed. Contact us if it has been more than 5 business days since your order was verified.
Some economy or postal services may have limited tracking, which is disclosed at checkout where applicable.

📧 Need help with a shipment?
Email info@folkmarket.com with your order number and we will check the status with the carrier or fulfillment partner for you.

8. Customs, Import Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, and customs or brokerage fees charged by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost, unless stated at checkout.
We provide accurate customs documentation, but we do not control customs charges and cannot predict them.
Please check your local customs rules before ordering. Refusing a parcel or not paying customs charges can cause it to be returned or abandoned, and in that case original shipping and return costs may not be refundable.

9. Damaged, Lost, or Delayed Shipments

Damaged on arrival: contact us within 7 days of delivery with photos of the item and packaging. We will resolve it under our Returns & Refunds Policy.
Marked delivered but not received: check around your property and with neighbors, then contact us within 14 days of the delivery date shown in tracking.
Significantly delayed or lost in transit: contact us and we will investigate with the carrier and the fulfillment partner. If the order is confirmed lost, we will offer a replacement or refund.
You will always deal with Folkmarket, not with the supplier or carrier, and we are responsible for resolving the issue even if a supplier has not yet resolved it with us.

✅ Our Commitment
Every order is packed carefully to protect delicate gemstones, crystals, and handmade items in transit. If something goes wrong with your shipment, we will work with you to make it right.

10. Address Accuracy

Please check your shipping address and contact number carefully at checkout.
Address accuracy is the customer's responsibility. If you notice an error, contact us immediately, and we will try to correct it before dispatch.
Once an order is dispatched, the address cannot always be changed. Re-shipping because of an incorrect or incomplete address, or an undeliverable parcel, may incur additional shipping charges.
Some carriers cannot deliver to PO boxes or certain remote addresses. We will contact you if an alternative address is needed.

11. Shipping Restrictions

We may be unable to ship certain products to certain addresses because of export, import, or carrier restrictions. If we cannot ship your order, we will let you know and offer a full refund.

12. Important Notes

Delivery timelines are estimates, not guarantees.
Carrier and customs delays are outside our control, but we will help follow up on your behalf.
Where a product page shows a different shipping term, that term applies to that product.
Nothing in this policy limits any consumer right that cannot lawfully be excluded or limited in your country.