Shipping policy

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📦 SHIPPING POLICY

Order Processing & Verification

As a global seller, all orders go through a verification and quality control process to ensure security and product authenticity.

  • Order Verification: 24–48 hours
  • Quality Check & Packing: 1–3 business days
  • Confirmation is sent once the order is verified and approved.

🚚 SHIPPING ORIGINS

We ship products from multiple fulfillment locations depending on the item type:

1. Supplier Fulfilled Products (USA-Based)

  • Shipped directly from verified suppliers within the United States
  • Faster domestic delivery
  • Shipping rates shown at checkout

2. Folkmarket Direct Products (International)

  • Shipped from Pakistan, Bangkok (Thailand), or other logistics hubs
  • Used for gemstones, crystals, and handmade products

⏱️ HANDLING TIME

  • Retail Orders: Ships after verification (1–3 days)
  • Wholesale / Pre-orders: 7–15 days depending on availability
  • Certified gemstones: May require additional time

🌍 DELIVERY TIME

Delivery depends on product type and destination:

USA Supplier Products:

  • Estimated Delivery: 3–7 business days

International Shipments (Folkmarket Products):

  • Estimated Delivery: 7–15 working days
  • Remote areas may take longer

⚠️ Delays may occur due to:

  • Customs clearance
  • Airline disruptions
  • Weather or global logistics conditions

🚛 SHIPPING CARRIERS

We use trusted global carriers:

  • UPS
  • FedEx
  • DHL
  • Registered Mail / Postal Services

Large bulk shipments may be shipped:

  • Airport-to-airport
  • Sea freight (for wholesale orders)

💰 SHIPPING CHARGES

  • Shipping rates are calculated at checkout
  • Certain countries (e.g., Australia, South Africa, Russia) may have higher shipping costs
  • Bulk shipping rates vary based on weight and method

📍 TRACKING

  • Tracking is provided once your order is dispatched
  • Some international shipments may take 24–48 hours to update tracking

If tracking is not received:

  • It means your order is still in processing

📧 Contact: info@folkmarket.com

🛃 CUSTOMS & IMPORT DUTIES

  • International orders may be subject to customs duties and taxes
  • These charges are the responsibility of the customer
  • We assist with documentation but do not control customs charges

⚠️ IMPORTANT NOTES

  • Delivery timelines are estimates, not guarantees
  • Some standard shipments may have limited tracking
  • Address accuracy is the customer’s responsibility
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