Returns and Refunds Policy

🔄 Returns & Refunds Policy

Last updated: July 10, 2026

At Folkmarket, we want you to shop with confidence. This is the single Returns & Refunds Policy that applies to every order placed on folkmarket.com, regardless of which warehouse, supplier, or fulfillment partner ships your item. Folkmarket is the seller of record for all orders, and your return or refund request is always handled by Folkmarket, not by the supplier.

1. One Policy for All Products

• Some products are shipped by Folkmarket directly, and others are shipped by independent suppliers or fulfillment partners, including partners based in the USA and other countries.
• This policy applies to all of them. You do not need to contact or deal with any supplier.
• Individual supplier return terms are for Folkmarket's internal arrangements only. They do not reduce, replace, or add conditions to your rights under this policy.
• If a product has a different return term, it will be clearly shown on the product page before you buy, and that term will apply to that product.

2. Return Window

3. Eligibility for Change-of-Mind Returns

• The item must be unused, unworn, and in its original condition and packaging, with all accessories, tags, and certificates included.
• Gemstones and mineral specimens must be the exact item supplied, unaltered, undamaged by handling, and not substituted.
• A return must be authorized by us before you ship anything back (see Section 6).

4. Who Pays Return Shipping

Item is damaged, defective, or not the item you ordered

Return shipping: Paid by Folkmarket (we will provide a prepaid label or reimburse reasonable costs).

Refund: Full refund including original shipping, or a replacement if you prefer and it is available.

Item is materially different from its listing description

Return shipping: Paid by Folkmarket.

Refund: Full refund including original shipping.

Change of mind (item meets the eligibility conditions)

Return shipping: Paid by the customer.

Refund: Item price refunded; original shipping charges are non-refundable.

We do not charge hidden restocking fees. If a returned item is received used, damaged, or incomplete through no fault of ours, we may reduce the refund by the amount its value has been diminished, and we will explain the deduction to you in writing.

5. Items Not Eligible for Change-of-Mind Returns

The following are not eligible for voluntary (change-of-mind) returns. They are still covered if they arrive damaged, defective, incorrect, or materially misdescribed.

• Custom-made, personalized, resized, or specially commissioned items.
• Items clearly marked "Final Sale" or "Non-Returnable" on the product page before purchase.
• Wholesale, bulk, or specially negotiated orders where terms were agreed in advance.
• Gift cards and digital products.
• Earrings and other items that cannot be returned for hygiene reasons, where clearly stated on the listing.
• Items that have been used, worn, altered, damaged by the customer, or returned without original certificates or packaging.

6. How to Request a Return

1. Contact us: Email info@folkmarket.com with your order number, the item(s), and the reason for the return.
2. Add details: For damaged, defective, or incorrect items, attach clear photos (including the packaging and shipping label).
3. Wait for approval: We will reply within 2 business days with approval and the correct return address and instructions. The return address may differ from where your order shipped from.
4. Ship the return: Pack the item securely and use a tracked shipping service. Keep your tracking number.
5. Inspection: We will inspect the returned item to confirm it is the same item and in the expected condition.

7. Refunds

• Once your return is received and inspected, we will notify you of the outcome by email.
• Where a refund is due because the item was damaged, defective, or incorrect, we may issue the refund promptly after reviewing your photos, without waiting for the item to be returned, at our discretion.
• We are responsible for refunding you even if a supplier has not yet refunded or credited Folkmarket.
• Import duties, customs fees, and taxes paid to customs authorities are set by your local government and are not refundable by us, except where the return is due to our error.

8. Exchanges

Exchanges depend on stock availability. If the item you want is not available, or an exchange is not practical, we will process a return and refund and you may place a new order.

9. Order Cancellations

You may request to cancel an order before it ships by emailing info@folkmarket.com as soon as possible. If the order has already been dispatched, it cannot be cancelled, but you may return it under this policy once it is delivered.

10. Lost, Delayed, or Undelivered Orders

• If your tracking shows delivery but you did not receive the package, or your order is significantly delayed, contact us within 14 days of the estimated delivery date.
• We will investigate with the carrier and the fulfillment partner and offer a replacement or refund if the order is confirmed lost.
• Please make sure your shipping address is correct at checkout. We cannot refund orders returned to us because of an incorrect or incomplete address, or because a customer refused delivery or failed to pay customs charges, though shipping to a corrected address may be arranged at your cost.

13. Your Legal Rights

This policy does not exclude or limit any consumer right or remedy that cannot lawfully be excluded or limited in your country of residence. If local law gives you greater rights than those stated here, those rights apply.

14. Payment Disputes

If you have a problem with an order, please contact us first at info@folkmarket.com. We will work to resolve it quickly, and most issues can be solved faster this way than through a payment dispute.

15. Contact Us

Email: info@folkmarket.com
Please include your order number so we can help you faster.

Folkmarket may update this policy from time to time. The version in effect when you placed your order applies to that order. Where a different return term is clearly shown on a product page at the time of purchase, that term applies to that product.