📦 SHIPPING POLICY
Order Processing & Verification
As a global seller, all orders go through a verification and quality control process to ensure security and product authenticity.
- Order Verification: 24–48 hours
- Quality Check & Packing: 1–3 business days
- Confirmation is sent once the order is verified and approved.
🚚 SHIPPING ORIGINS
We ship products from multiple fulfillment locations depending on the item type:
1. Supplier Fulfilled Products (USA-Based)
- Shipped directly from verified suppliers within the United States
- Faster domestic delivery
- Shipping rates shown at checkout
2. Folkmarket Direct Products (International)
- Shipped from Pakistan, Bangkok (Thailand), or other logistics hubs
- Used for gemstones, crystals, and handmade products
⏱️ HANDLING TIME
- Retail Orders: Ships after verification (1–3 days)
- Wholesale / Pre-orders: 7–15 days depending on availability
- Certified gemstones: May require additional time
🌍 DELIVERY TIME
Delivery depends on product type and destination:
USA Supplier Products:
- Estimated Delivery: 3–7 business days
International Shipments (Folkmarket Products):
- Estimated Delivery: 7–15 working days
- Remote areas may take longer
⚠️ Delays may occur due to:
- Customs clearance
- Airline disruptions
- Weather or global logistics conditions
🚛 SHIPPING CARRIERS
We use trusted global carriers:
- UPS
- FedEx
- DHL
- Registered Mail / Postal Services
Large bulk shipments may be shipped:
- Airport-to-airport
- Sea freight (for wholesale orders)
💰 SHIPPING CHARGES
- Shipping rates are calculated at checkout
- Certain countries (e.g., Australia, South Africa, Russia) may have higher shipping costs
- Bulk shipping rates vary based on weight and method
📍 TRACKING
- Tracking is provided once your order is dispatched
- Some international shipments may take 24–48 hours to update tracking
If tracking is not received:
- It means your order is still in processing
📧 Contact: info@folkmarket.com
🛃 CUSTOMS & IMPORT DUTIES
- International orders may be subject to customs duties and taxes
- These charges are the responsibility of the customer
- We assist with documentation but do not control customs charges
⚠️ IMPORTANT NOTES
- Delivery timelines are estimates, not guarantees
- Some standard shipments may have limited tracking
- Address accuracy is the customer’s responsibility