Refund policy

🔄 RETURNS & REFUNDS POLICY

We offer a flexible return policy depending on product type.

🏪 1. Supplier Products (USA-Based)

• Return Window: 30 days
• No restocking fee
• No return label fee (where applicable)
• Returns are handled via supplier network

💎 2. Folkmarket Direct Products (Gemstones & International Orders)

Return Window:

• 15 days after delivery

Eligibility:

• Items must be unused and in original condition
• With original packaging
• Same stone/product (verified through identification system)

✅ ACCEPTED RETURN REASONS

• Item damaged or defective
• Wrong item received
• Product significantly different from description

❌ NON-RETURNABLE ITEMS

• Custom / personalized orders
• Wholesale / bulk orders (unless agreed)
• Sale items
• Gift cards
• Natural variations in gemstones (inclusions, color differences)

📦 RETURN PROCESS

• Email: info@folkmarket.com
• Provide order number + issue details
• Wait for approval before sending item

⚠️ Returns without approval will not be accepted

💰 REFUNDS

• Issued after inspection of returned item
• Processed to original payment method
• May take several days depending on bank

🔁 EXCHANGES

• Return item first
• Place a new order after approval

⚠️ IMPORTANT GEMSTONE NOTICE

• Each gemstone is unique
• Slight variation in color, inclusions, and texture is normal
• We maintain an internal identification system to verify returns

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🏷️ PRODUCT SOURCE DISCLOSURE

Products on our store may be fulfilled either:

• Directly by Folkmarket (international shipping)
• Or by verified partner suppliers (USA-based fulfillment)

Shipping times and return policies may vary depending on the product type.